Who are WDUP? What do they do? What do they achieve?
WDUP is a ‘User Involvement group’ its members are deaf.
WDUP members choose which things they want to improve.
They invite guests from the council and health to work with them to make changes.
WDUP Achievements to date
- Improved access to a social worker with weekly “On-Call” sessions
- Established a four day weekly drop in support service
- Agreed criteria for Deaf Registration in Wakefield
- Provided awareness training to eighty GP’s and clinical staff
- Consulted with Mid Yorkshire Hospital Trust to improve the quality of BSL Interpreting for deaf patients
- Deaf representation at local consultation events
- Deaf representation at patient forum meetings —Hospital and CCG
- Partnership with Healthwatch Wakefield and Deaf People Matter report launched October 2014
- A successful Work club established with eleven people gaining employment and local links made with key JCP contacts
- Safeguarding children DVD in BSL
- Group training about involvement work
- Group training about personal budgets and PA database
The register will help to plan services accurately and to establish how many people are deaf, deafened, deafblind or hard of hearing in Wakefield.
The registration process includes receipt of a registration card and communication booklet that explains the how to request a communication professional.
Social Work Service
WDUP worked in partnership with the council’s sensory impairment team to look at ways to improve social work service to deaf people.
After discussions it was agreed that it would help if a social worker was based at the society at agreed times and the Wakefield deaf Society to provide drop in support four days weekly to enable access to communication.
The support service now offers:-
- Assisted phone calls
- Booking of interpreters
- Social worker ‘On-Call’ weekly
Our work with health—CCG and NHS
WDUP have worked with the CCG (doctor’s surgeries) on their Network 3 priority —raising awareness of sensory impairments.
Wakefield Deaf society and WDUP reps worked in partnership with Wakefield Sight Aid to deliver target training to over eighty GP’s and practice staff.
A GP practice walkabout was also conducted as part of this exercise and identified access issues for sensory impaired patients.
Points raised during training:-
- Importance of a BSL interpreter at medical appointments
- Awareness of other communication methods for deaf people
- Flagging system on records recognising the need for an Interpreter at appointments
- The difference of spoken languages and visual and limited literacy skills of some deaf patients
- Sharing the communication need when referring for further consultations.
WDUP representatives attend PIPEC meetings organised by the CCG And Mid Yorkshire Access group to discuss issues about health priorities. WDUP have fed in to the communication and translation policy.
WDUP representative have also attended several consultation events and took part in the Primary Care Survey NHS and Wakefield Clinical Commissioning Group about proposed changes towards seven day services.